Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide you with a smooth and reliable shopping experience. Below you’ll find the details of our shipping policy.

Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving the order confirmation email.

  • If there is any delay in processing due to high order volume or unforeseen circumstances, we will notify you via email.

Shipping Methods & Delivery Time

  • Standard Shipping: Estimated delivery time is 5-14 business days.

Shipping Costs

  • Shipping costs are calculated at checkout at a flat fee.

  • Free standard shipping is available on orders over $50.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email to monitor the delivery progress.

Address Accuracy

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to an incorrect address.

Missing or Damaged Items

  • If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. We will resolve the issue promptly, either by sending a replacement or issuing a refund.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.

If you have any questions or need assistance with your order, please feel free to contact us at support@carnivalcolors.com.